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TripFusion

Refund Policy

Last updated: June 1, 2026

This Refund Policy explains how refunds, cancellations, and adjustments are handled for travel experiences booked through the TripFusion platform, the Vacayou consumer marketplace, and white-label booking pages operated by WWSG Travel, Inc. d/b/a Vacayou and TripFusion (“Company”, “we”, or “our”).

Refund eligibility is set by the Supplier

Most travel services booked through the platform — accommodations, golf tee times, spa treatments, activities, tours, and event tickets — are provided by independent third-party Suppliers. Each Supplier sets its own cancellation, modification, and refund policy. Those terms are presented at the time of booking and apply to your reservation.

By completing a booking, you agree to the cancellation and refund terms displayed for that booking.

How to request a cancellation or refund

  • Self-service. Where available, use the manage-booking link in your confirmation email.
  • By contact. Email bookings@tripfusion.com with your confirmation number and the reason for the request.
  • Through your white-label or partner channel. Use the support process provided by the channel through which you booked.

Refund requests should be submitted as soon as possible — Supplier policies are generally tied to specific timeframes before the service date.

When the Company processes refunds

Where the Company acts as the Merchant of Record for a booking, refunds approved under the applicable Supplier policy are processed back to the original payment method. Where a Supplier, distribution partner, or third-party processor is the Merchant of Record, the refund is processed by that party in accordance with its policy.

Processing times

  • Card refunds. Typically appear on your statement within 5–10 business days, depending on your issuing bank.
  • Bank transfers and alternative methods. May take up to 14 business days.
  • Supplier-initiated refunds. Subject to the Supplier’s and processor’s timelines.

If a refund has not arrived after the expected window, contact us and we will investigate with the processor.

Booking errors and the safe harbor

Pricing, availability, and inventory information displayed through the platform may originate from Supplier systems and third-party data feeds. If a booking is affected by an obvious error — incorrect pricing, system malfunction, Supplier inventory error, data-sync issue, duplicate booking, or suspected fraud — we may cancel the booking and refund any amounts paid. A booking confirmation issued in error does not guarantee fulfillment.

Force majeure and disruptions

Where a booking cannot be fulfilled due to events outside reasonable control — severe weather, natural disasters, infrastructure outages, government restrictions, or Supplier closures — refund eligibility is determined by the applicable Supplier policy, any travel-protection product you purchased, and applicable consumer-protection law.

Travel protection and insurance

We may offer travel insurance and weather-protection products at checkout through licensed third-party providers. Coverage, eligibility, and claims are governed by the policy terms presented when you purchase. The Company is not the insurer and does not adjudicate claims.

Chargebacks

If you believe a charge is incorrect, please contact us before initiating a chargeback so we can attempt to resolve it directly. Chargebacks initiated outside the published refund policy may be disputed with supporting documentation.

Questions